1. Refund Eligibility

1.1 IT Edge Consultancy offers refunds under the conditions outlined below:

• Subscription Plans:
  Refunds may be requested within 7 days from the date of initial purchase for monthly or annual subscription plans.

• One-Time Services:
  Refund requests for one-time or customized services (such as audits, reports, or consulting deliverables) are evaluated on a case-by-case basis, depending on service progress and delivery status.

2. Refund Request Process

2.1 To request a refund, you must submit a written request via email to care@itedgeconsultancy.com within the applicable refund period.

2.2 Your refund request must include:

• Full name

• Email address associated with your IT Edge Consultancy account

• Invoice or order reference number

• Reason for requesting the refund

2.3 All refund requests are reviewed by our team to determine eligibility in accordance with this Refund Policy.

2.4 If approved, the refund will be processed to the original payment method within 3 business days from the date of approval.

3. Non-Refundable Items

3.1 The following are non-refundable:

• Service Usage Fees: Charges related to services already delivered, accessed, or consumed, including cloud analysis, optimization insights, or recommendations.

• Partial Usage: No refunds will be issued for partially used subscriptions or services.

• Customized Deliverables: Services that are customized or specifically tailored to client requirements once work has commenced.

4. Dispute Resolution

4.1 If you have concerns regarding a refund decision or experience any issue with the refund process, please contact our support team at care@itedgeconsultancy.com. We will make reasonable efforts to resolve disputes promptly and fairly.

5. Policy Modifications

5.1 IT Edge Consultancy reserves the right to amend or update this Refund Policy at any time. Any changes will become effective immediately upon publication on our website or platform.

6. Contact Information

For questions or clarification regarding this Refund Policy, please contact us at:

📧 care@itedgeconsultancy.com